Every year, more than 30,000 people are kidnapped around the world. Behind each kidnapping is a ransom demand. And dealing with each demand, a negotiator. With hostage taking on the rise, a secretive and lucrative shadow industry is prospering. Insurance companies now sell "kidnap and ransom" policies which guarantee the services of a professional negotiator and a refund of the ransom in the event a policy holder is abducted. We gain exclusive access to one of the world’s leading kidnap insurers and the top hostage negotiators he works with and follow several cases from beginning to end. A journey to the heart of a secret world where to save a person’s life, you have to bargain with their kidnappers.